Terms and conditions of Sale

1. Validity – these conditions of sale cancel and substitute the previous ones.
2. Prices – the prices in the offers are valid only for the business deal in question and may be different from the price list. The prices in the offers do not include neither transportation costs nor taxes. The invoice prices are valid for the specified conditions of payment and net of discounts, save different terms present in the paper.
3. Terms of delivery – the seller commits to delivering the goods within the terms established during each bargaining, but is not responsible for delays caused by extenuating circumstances including bad weather conditions, which may obstruct or threaten the preparation of the plants.
4. Characteristics of products – the seller commits to sending to the buyer goods following the established standards of variety, size, quality, quantity and price. In case that the ordered goods are not available, the seller will propose some alternatives to the buyer. When the buyer agrees the seller’s conditions and proposals, no protests are accepted.
5. Shipping and limits of liability – the buyer is compelled to specify the place of delivery and to unload the goods carefully. Please notice that the buyer is responsible for the goods even when they are free destination. In case of delay, damage, exchange or alteration the buyer can complain only to the transportation agency.
6. Guarantee for rooting – the seller does not guarantee the plant rooting because it depends on weather conditions and care received.
7. Complaining and returning goods – considering the perishable nature of this kind of products, complaints are accepted only if written on the International Consignment note (C.M.R. or equivalent), communicated within 48 hours after delivery and accompanied by photographic material carrying the exact date. The buyer should keep the rejected goods available in case the seller or someone appointed wants to inspect them. Please note that although the buyer makes a complain, the rejected goods and other supplies must be paid. After accepting the buyer’s complain the seller must rectify the invoice by issuing a credit note. The customer cannot ask for a compensation for loss of earnings and the refund won’t never be higher than the value of rejected goods. In case of returning goods, the transportation costs and organization are under the buyer.
8. Retention of title – the seller has title to the goods until they are completely paid.
9. Court in charge – every kind of litigation will be under the responsibility of the court of Pistoia. The official language is Italian.
10. Acceptance – every order received by the buyer entails the complete acceptance of this paper. Every order is subordinate to the seller approval. The seller reserves the right to not accept orders from insolvent customers or from customers with problems concerning previous proceeds.